Shipping policy
SHIPPING POLICY
Effective Date: [01 March 2026]
This Shipping Policy outlines the terms and conditions governing the shipment of products purchased from Diara ("Company", "we", "our", or "us"). By placing an order on our website, you agree to the terms set forth below.
1. Order Processing
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All orders are processed within 5-6 Business daysafter full payment confirmation.
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Orders are not processed on weekends or public holidays.
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Processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances.
Order confirmation does not guarantee immediate shipment.
2. Shipping Methods & Delivery Time
We ship through third-party courier partners.
Estimated delivery time:
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Domestic Shipping: 7–10 business days
All delivery timeframes are estimates only and are not guaranteed.
Diara shall not be held liable for delays caused by:
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Courier service disruptions
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Customs clearance procedures
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Incorrect shipping details provided by the customer
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Natural disasters or force majeure events
3. Shipping Charges
Shipping fees will be calculated and displayed at checkout.
All shipping charges are non-refundable.
For international orders, customers are solely responsible for:
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Customs duties
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Import taxes
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VAT or additional governmental fees
Failure to pay customs fees may result in the package being returned or abandoned. In such cases, no refund will be issued.
4. Order Tracking
Once your order has been shipped, a tracking number will be provided via email.
It is the customer’s responsibility to monitor shipment status. We are not responsible for missed deliveries due to customer unavailability.
5. Incorrect Address
Customers are fully responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
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We are not liable for lost or undelivered packages.
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Additional shipping charges may apply for reshipment.
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No refund will be issued for orders lost due to incorrect address details.
6. Risk of Loss
All purchases from Diara are made pursuant to a shipment contract.
Risk of loss and ownership transfer to the customer once the order is handed over to the courier service.
We are not responsible for:
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Lost, stolen, or damaged packages after dispatch.
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Delivery confirmation disputes once marked as delivered by the carrier.
7. Damaged Packages
If you receive a visibly damaged package:
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You must report it within 24 hours of delivery.
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Provide clear photos of the package and product.
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Email: [Diara.com5@gmail.com]
Failure to report within the stated timeframe will result in rejection of the claim.
Replacement decisions are made solely at the discretion of Diara.
8. Shipping Policy Modifications
Diara reserves the right to amend this Shipping Policy at any time without prior notice.
Continued use of the website constitutes acceptance of the updated terms.
9. Contact Information
For shipping-related inquiries, please contact:
Diara Customer Support
Email: [Diara.com5@gmail.com]