Refund policy

RETURN & REFUND POLICY

Effective Date: [01 March 2026]

This Return & Refund Policy applies to all purchases made through Diara ("Company", "we", "our", or "us"). By placing an order on our website, you acknowledge and agree to the terms outlined below.

1. Final Sale Policy

All products sold by Diara are FINAL SALE.

We maintain a strict No Return, No Exchange, and No Refund policy on all jewelry items without exception. Once an order has been confirmed and delivered, it cannot be returned, exchanged, or refunded for any reason, including but not limited to:

Change of mind
Incorrect size selection
Personal preference
Delayed delivery due to courier services
Minor variations in color, weight, or appearance
Sale or promotional purchases

Customers are solely responsible for reviewing product specifications, measurements, and descriptions prior to completing their purchase.

2. Product Variations

All jewelry images displayed on our website are for illustrative purposes only. Due to lighting, screen resolution, and handcrafted detailing, slight variations may occur. Such variations shall not be considered defects and do not qualify for return or refund.

3. Damaged or Incorrect Items

If you receive a product that is damaged during transit or if an incorrect item was shipped, you must notify us within 24 hours of delivery by emailing [Diara.com5@gmail.com].

Your claim must include:

Order number
Clear photographs of the product
Photographs of the original packaging

Failure to report within 24 hours will result in automatic rejection of the claim.

Upon verification and sole discretion of Diara, we may offer a replacement if the claim is deemed valid. Refunds will not be issued under any circumstances.

4. Order Cancellation

Orders cannot be canceled once placed. Once payment has been processed, the order is considered final and binding.

5. Policy Enforcement

Diara reserves the right to refuse any claim that does not strictly comply with this policy.
This policy is non-negotiable and applies to all customers without exception.